No, you do not need to re-register if you have services at multiple locations. Your registration and patient information are shared across all Gene23 locations, making it easy for you to access services wherever you go.

When scheduling an appointment, the Patient Services Representative will need the following information:

Your full name
Date of birth
Contact information (phone number and email)
Details of the service or treatment you are seeking
Preferred appointment date and time
Any relevant medical history or insurance information

Yes, Gene23 will bill your insurance directly. Please provide your insurance details at the time of registration or appointment scheduling. Our team will handle the billing process and inform you if there are any out-of-pocket expenses.

If you cannot make your appointment, please contact us as soon as possible to reschedule. We understand that plans can change and will work with you to find a new appointment time that fits your schedule.

Our team strives to respond to all patient inquiries promptly. If you call with a question for the nurse or doctor, you can typically expect a call back within one business day. For urgent concerns, please inform our staff so we can prioritize your request accordingly.